Important Customer Information
Americas Cybersecurity Incident
Olympus continues to investigate a cybersecurity incident detected on October 10, 2021, affecting IT systems in the Americas (U.S., Canada, and Latin America).
Olympus External Disclosures
- November 12, 2021: Update about cybersecurity incident in the U.S. – systems restored
- October 19, 2021: Update: Investigation into cybersecurity incident ongoing
- October 12, 2021: Disclosure: Investigating potential cybersecurity incident affecting our IT system in the Americas
Q&A for Customers
When and how was the event discovered - when and how was the event contained?
Olympus continues to investigate a cybersecurity incident detected on October 10, 2021, that affected IT systems in the Americas (U.S., Canada, and Latin America). We are working with appropriate technical forensic experts and law enforcement authorities on this situation and will continue to take all necessary measures to serve our customers and business partners in a secure way.
How will customers know if their data was involved in this incident?
The investigation is ongoing. If investigations uncover that a customer’s data was involved in a way that calls for us to provide notification, we will provide notification via a letter, email, or phone.
What security measures does Olympus have in place?
Olympus implements security measures that include physical, electronic and procedural safeguards. We are dedicated to protecting the privacy of our customers and securing their personal data from unauthorized access, in compliance with the standards for data security in all of the countries and territories in which we do business.
What is Olympus doing to prevent this from happening again?
Protecting our customers and partners and maintaining their trust is our top priority. We take the safety and security of your data very seriously and we will continue to take measures to enhance our IT security based on industry best practices.
Is it safe to open attached documents from Olympus?
It is always important to be safe with files attached to incoming emails. Using updated virus scanning tools on incoming emails and training all employees to be careful with attachments to incoming emails is always important.
May I speak with someone in Olympus’ IT Department?
Customer IT inquiries can be sent via email to: AMS-ITSecurity-IncidentResponse@olympus.com
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